Contact Us

Patient Instructions

Please do not hesitate to contact me with any questions, concerns or suggestions.
An Acknowledgement/Consent Form and Screening Survey will be sent via email 24 hours before your appointment(s). *Please notify me if you develop symptoms of COVID-19 or test positive within 14 days of your last visit.*

Arrive a few minutes before your appointment to avoid traffic in the waiting area. Please use the link provided in the reminder text to check in for your appointment.

Everyone entering the building will have a touchless thermometer reading before coming into the treatment room. A temperature of under 100°F is required. You may want to check your temperature on the day of your appointment.

It is required that everyone wears a mask to their appointment, for the duration of the treatment. If you do not have one, I will provide one for you. If you do not want to wear a mask or have a condition that makes it difficult for you to wear one, please do not expect to be treated. If I need to see your tongue for diagnosis, I will ask you to remove the mask briefly. (If there is someone accompanying the patient s/he must also wear a mask while indoors)

Patients will be required to wash/sanitize their hands before the treatment, or use hand sanitizer.

All payment is contactless, and therefore a credit card in your account will be required to make your appointment online. The transaction will be processed during or after your treatment and you will receive a receipt via email. Otherwise, a check for $85 payable to Kim Nguyen, L.Ac. can be accepted pre-treatment.
All new patients will have a virtual consultation prior to receiving their first treatment. Established patients are recommended to schedule a virtual consultation if they need to address a new condition (i.e. acute pain or injury) or reevaluate and discuss her/his treatment plan.

Tips:

★ Leave your personal belongings in your car and bring only necessary items.
★ You will have time to change if needed but I will not be providing any linens at this time. Please prepare to expose knees and elbows during the treatment if possible.
★ Stay hydrated before and after your treatment. I will have water available at your request.
★ Speak up-If you would like me to wear gloves during your treatment I am glad to do so. I will continue to wash my hands before and after each patient.

Cleaning Procedures

Air Purified rooms (with HEPA Filter and UV-C power)
Armchairs will have vinyl coverings and paper in order to be wiped down after every patient like the treatment tables.

After each treatment, pillow covers, furniture, heat lamps, door knobs, call buttons and light switches will be wiped down with 70% alcohol or a disinfectant spray.

Multiple times a day the common areas including desktops, keyboards, bathroom sink, faucets, etc. will be disinfected.

I will continue to wash my hands before and after every patient, while wearing a surgical mask/N95 and face shield in the office. I will be wearing gloves while cleaning/disinfecting.
I will stay home if I feel ill in any way, and ask that you do the same. All cancellation fees will be waived pertaining to COVID-19.