Frequently Asked Questions (FAQs)

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How many acupuncture treatments do I need?

The frequency of treatment depends on the severity of the condition. As a form of therapy, it is usually advised to come 2-3 times a week until the obvious symptoms are resolved, but the duration of treatment is often difficult to predict without understanding the whole picture that each patient presents. Since our bodies react differently due to age, lifestyle and genetics, one patient may improve faster than another. It is important not to miss appointments in order to maintain continuity and to be committed to achieving your best health.

Is Acupuncture covered by my health insurance?

Please contact your insurance company to verify coverage for acupuncture. Benefits may vary according to your policy.

In some cases, insurance will cover acupuncture for out of network services. If you would like to submit to your insurance for processing, we can provide you with a superbill for reimbursement.

What about Flexible Spending Accounts (FSA)?

Invoices are printed upon request and can be done in batches after several visits or individually. Let our office know if you need the diagnosis or procedure code included in the statement.

Is it safe to take herbs with supplements or medications?

Generally it is safe as long as you take each of them at different times of the day. It is advised to take them with water, approximately 30 minutes before or an hour after eating to increase absorption. If you have a sensitive digestive system, it is best to take herbs after eating.

I’m pregnant. Can I get acupuncture?

Acupuncture is safe and effective for women suffering from morning sickness, fatigue, migraines, physical discomfort and other ailments. Kim Nguyen, L.Ac. is unable to help with breech pregnancy and labor induction at this time.

How should I prepare for an acupuncture treatment?

  • Please eat at least 30 minutes prior to your appointment time and avoid large meals before and after treatment
  • Do not consume alcoholic beverages or engage in sexual activity before or after the treatment.
  • Avoid exercising 2-3 hours before and after the treatment
  • Wear loose comfortable clothing
  • Try not to brush your tongue the morning of your appointment; its coat is very important as a diagnostic tool
  • Bring a list of current medications, herbs and supplements that you take on a regular basis
  • Be prepared to relax and focus on your breath during the treatment
  • Be aware of any changes you encounter physically, mentally or emotionally throughout the week following your treatment

 

Patient Instructions

Please do not hesitate to contact me with any questions, concerns or suggestions.
An Acknowledgement/Consent Form and Screening Survey will be sent via email 24 hours before your appointment(s). *Please notify me if you develop symptoms of COVID-19 or test positive within 14 days of your last visit.*

Arrive a few minutes before your appointment to avoid traffic in the waiting area. Please use the link provided in the reminder text to check in for your appointment.

Everyone entering the building will have a touchless thermometer reading before coming into the treatment room. A temperature of under 100°F is required. You may want to check your temperature on the day of your appointment.

It is required that everyone wears a mask to their appointment, for the duration of the treatment. If you do not have one, I will provide one for you. If you do not want to wear a mask or have a condition that makes it difficult for you to wear one, please do not expect to be treated. If I need to see your tongue for diagnosis, I will ask you to remove the mask briefly. (If there is someone accompanying the patient s/he must also wear a mask while indoors)

Patients will be required to wash/sanitize their hands before the treatment, or use hand sanitizer.

All payment is contactless, and therefore a credit card in your account will be required to make your appointment online. The transaction will be processed during or after your treatment and you will receive a receipt via email. Otherwise, a check for $85 payable to Kim Nguyen, L.Ac. can be accepted pre-treatment.
All new patients will have a virtual consultation prior to receiving their first treatment. Established patients are recommended to schedule a virtual consultation if they need to address a new condition (i.e. acute pain or injury) or reevaluate and discuss her/his treatment plan.

Tips:

★ Leave your personal belongings in your car and bring only necessary items.
★ You will have time to change if needed but I will not be providing any linens at this time. Please prepare to expose knees and elbows during the treatment if possible.
★ Stay hydrated before and after your treatment. I will have water available at your request.
★ Speak up-If you would like me to wear gloves during your treatment I am glad to do so. I will continue to wash my hands before and after each patient.

Cleaning Procedures

Air Purified rooms (with HEPA Filter and UV-C power)
Armchairs will have vinyl coverings and paper in order to be wiped down after every patient like the treatment tables.

After each treatment, pillow covers, furniture, heat lamps, door knobs, call buttons and light switches will be wiped down with 70% alcohol or a disinfectant spray.

Multiple times a day the common areas including desktops, keyboards, bathroom sink, faucets, etc. will be disinfected.

I will continue to wash my hands before and after every patient, while wearing a surgical mask/N95 and face shield in the office. I will be wearing gloves while cleaning/disinfecting.
I will stay home if I feel ill in any way, and ask that you do the same. All cancellation fees will be waived pertaining to COVID-19.

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