Prepare for Your Appointment

Patient Instructions

Please do not hesitate to contact me with any questions, concerns or suggestions.
An Acknowledgement/Consent Form and Screening Survey will be sent via email 24 hours before your appointment(s). *Please notify me if you develop symptoms of COVID-19 or test positive within 14 days of your last visit.*

Our waiting area accommodates physical distancing, so feel free to wait in the lobby before your appointment or check-in with the link provided via text from your car. 

Everyone entering the building will have a touchless thermometer reading before the treatment. A temperature of under 100°F is required. 

It is required that everyone wears a mask to their appointment, for the duration of the treatment. If you do not have one, I will provide one for you. If you do not want to wear a mask or have a condition that makes it difficult for you to wear one, please do not expect to be treated. If I need to see your tongue for diagnosis, I will ask you to remove the mask briefly. (If there is someone accompanying the patient s/he/they must also wear a mask while indoors)

Hand sanitizer is available for patients to use before the appointment, and hand washing in the restroom is also an option.

All payment is contactless, and therefore a credit card in your account will be required to make your appointment online. The transaction will be processed during or after your treatment and you will receive a receipt via email. Otherwise, a check for $85 payable to Kim Nguyen, L.Ac. can be accepted pre-treatment.
All new patients will have a virtual consultation prior to receiving their first treatment. Established patients are recommended to schedule a virtual consultation if they need to address a new condition (i.e. acute pain or injury) or reevaluate and discuss her/his treatment plan.

Tips:

★ Leave your personal belongings in your car and bring only necessary items.
★ You will have time to change if needed but I will not be providing any linens at this time. Please prepare to expose knees and elbows during the treatment if possible.
★ Stay hydrated before and after your treatment. I will have water available at your request.
★ Speak up-If you would like me to wear gloves during your treatment I am glad to do so. I will continue to wash my hands before and after each patient.

Cleaning Procedures

Air Purified rooms (with HEPA Filter and UV-C power)
Treatment tables and chairs will have linens that are changed after each patient.

I will continue to wash my hands before and after every patient, while wearing a surgical mask/N95 in the office. 
I will stay home if I feel ill in any way, and ask that you do the same. All cancellation fees will be waived pertaining to COVID-19.

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Copyright 2020 Kim Nguyen, L.Ac., Dipl.OM, MSTCM

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